2023 – 2024 Araluen Estate Golfing Membership

Definitions

Araluen Estate “AE” relates to: Golf Course, Clubhouse, and all facilities owned and operated by Araluen Estate Pty Ltd. The membership packages pertain to Membership of Araluen Estate for Golfing related activities. Any similar documents or otherwise in the public realm are not accepted and this document now supersedes them.

Membership Period: 1st July 2023 to 30th June 2024

Terms and Conditions

1. Membership upgrades are welcomed throughout the year, and can be upgraded with the associated costs less the original membership type fees on a pro rate basis

2. Memberships are non-refundable

3. Memberships are not transferable

4. A (10) day cooling off period shall apply from time of purchase

     a. Excludes memberships brought in the final 4 months of each Membership year

5. Araluen Golf Carts are licensed with the department of transport, and the member or member guests must hold a valid Australian Drivers License to operate.

     a. The driver agrees to provide their driver license number on application

     b. The member acknowledges that a loss of driver license will mean use of carts if prohibited and that no refund for annual cart membership shall apply

     c. The member acknowledges that they are personally liable for all damage to motorised carts booked under their name and within their group.

6. Members must book all tee times using the “AE” members portal.

     a. Members have 28-day advanced access to tee times being 14 days in advance of public bookings

     b. No tee being displayed means the course is sold or restricted on the day in question

     c. Tee times once booked must be strictly adhered to

     d. Members must update their booking online or contact the Golf shop if the need to move a timeslot arises

     e. Changes to Tee Time are based on availability at the time of change

     f. All Araluen Country Club Competitions must be booked online

7. Tee times are strictly on a first come first play basis.

8. Members must produce their membership card on request.

9. Membership inclusions change year to year

     a. The included benefits for the 2023/2024 are detailed on the “AE” website https://araluenestate.com.au/product-category/memberships/

10. Membership access is at the sole discretion of course management and Tee times maybe restricted on Public Holidays

11. Membership are welcome to use the course inline with their membership type after the course is closed unless advised otherwise

12. Annual Cart Memberships are sold on a per person basis in a shared cart.

     a. The Member must pay online at the time of booking if a cart membership or own cart is not provided for.

13. Members Guests

     a. A member may invite up to 3 persons to play a four ball on any given day, pending membership type.

     b. The fee payable is $50 Weekdays and $70 Weekends – Includes seat in Cart regardless of whether a cart is required.

     c. The Member is responsible for ensuring these fees are paid to the Araluen Estate before play commences.

     d. The Member must be playing with the member guests in the Tee Slot

14. Araluen Estate Golf Course agrees to nominate The General Manager of Araluen Estate as the contact person in relation to these T&Cs.

15. In line with OH&S requires all players must inform Clubhouse staff before playing on the golf course & driving range areas at all times.

16. This document has been created for the sole purpose of marketing and promotion of the Araluen Estate Membership 2023-2024 season. It cannot be replicated, re-produced or edited without the signed written consent of the Araluen Estate. © Australian Copyright Council 2021.

17. These terms and conditions are subject to change from time to time and will be distributed to all members via member email addresses if amendments are made.

2023 – 2024 Araluen Estate Golf Groups

These T&C are applicable for Golf Groups (+17) pax which exclude pre-arranged catering & sundry services

References

Araluen Estate “AE” – The land and buildings / Araluen Estate Lodge “AEL” – All public buildings located on the Araluen Estate / Client – The authorized person and deemed to be the organizer / Event – A golf group / Event Order – Final agreed services products & schedule of the Event

1. Bookings greater than (+15) days in advance of tee date

     a. Tentatively held in system from formal inquiry for (3) business days to allow for payment to process

     b. Booking automatically cancelled thereafter – no follow up

2. Bookings less than (-15) days in advance of tee date

     a. Held in system from formal inquiry for (2) business days to allow for payment to process

     b. Booking automatically cancelled thereafter – no follow up

3. Required Booking details

     a. Group Name

     b. Group contact name, email address & phone number

     c. Tee Date & First Tee Time Slot

     d. Number of players

     e. Contact on day & mobile number

     f. Format of play

4. Confirming Tee Date

     a. Once “AE” receives the required Booking Details an invoice will be prepared

     b. Invoices are generated from our secure payment portal Stripe

5. Deposit

     a. 50% deposit of group size green fees and cart to secure

6. Payment Types for Deposit

     a. Secure Payment with Stripe via Credit Card

     b. Direct Deposit

7. Balance

     a. Bookings that fall on Saturdays Sundays require the balance to be paid on the Thursday prior to tee date

     b. Bookings that fall on a Public Holiday require the balance to be paid 72 hours prior to tee date

8. Payment Types for Balance

     a. Secure Payment with Stripe via Credit Card

     b. Direct Deposit

     c. Eftpos on day in golf Shop

9. Increase in Numbers

     a. Accepted by Email only

     b. Increases subject to availability

10. Reduction of Group

     a. Accepted by Email only

     b. Subject to our cancellation policy below

11. Cancellation of group

     a. Accepted by Email only

          i. (+15) days from tee date deposit fully refundable

          ii. (-15) days from tee date 50% of deposit refundable

          iii. (-7) days no refund

12. Golf Cart

     a. A valid drivers license is required for the user to operate

     b. Carts must be pre-booked

     c. Subject to availability at time of booking

     d. Organiser will ensure guests are notified that each cart must be signed for with a valid driver’s license.

     e. All golf carts must be returned in the same condition as they are received.

     f. Any damage must be reported to the golf-shop prior to the commencement of your round, otherwise the hirer is responsible for the full cost of the damage/repair.

     g. Hirer is personally liable for all damage should this occur during play.

     h. All carts must be returned by 5:30pm or fees and charges will apply (unless pre-arranged with management).

     i. Carts must remain on designated path ways

13. Damage

     a. The client will be financially responsible for any damage caused at “AE”, including property, grounds and golf carts

     b. This includes damages sustained at “AE” by the client, their guests, their sub-contractors and persons associated with their Event

     c. The appropriate charges shall be determined by the post Event evaluation of the premises, property and grounds

     d. The client accepts and acknowledges those charges

     e. “AE” will supply photographic evidence of any damages billed if requested by the Client

14. Smoking

     a. Is not permitted inside “AEL”

     b. Smoking is permitted in designated areas around “AE”

15. Beverage Menu, Service & Substitutes

     a. BYO is NOT permitted

16. Outside Food

     a. No outside food shall be permitted

17. Noise Restrictions

     a. “AE” reserves the right to control the volume of any music or noise emitted from the group

18. Code of Conduct

     a. The client and all persons associated with the Event shall conduct themselves in an orderly law-abiding manner

     b. Your assistance is required in achieving the best possible experience for you and your guests

     c. We reserve the right to close down the event if behaviour of guests becomes unacceptable

     d. The client is not entitled to any form of refund in this instance

     e. All guests are encouraged to use safe transport to and from the event

     f. All guests are asked to respect our neighbours and are encouraged to leave the premises in a manner that does not affect the amenity of the area

19. Pricing

     a. All pricing displayed on our website and in our promotional material is correct at the time of publication

     b. Pricing is not confirmed until the Event organiser has been presented with invoice for payment

     c. Changes to your Event may incur additional charges, and shall be displayed on your revised invoice for payment

20. Unforeseen circumstances “AE”

     a. Should an unforeseen circumstance result such as;

          i. Earthquake

          ii. Fire

          iii. Flood

          iv. Pandemic

     c. And prevent your Event, “AE” shall not be liable for costs associated

     d. In the event “AE” is required to cancel or postpone, every effort will be taken to notify you as far in advance as possible

     e. Alternate dates will be offered and deemed to be a new contract if accepted

     f. The client will be eligible for a full refund less costs incurred

21. Photography & Videography

     a. If the client or photographer shares images directly with “AE”, “AE” can share and use at their discretion.

     b. Shared images and video footage can be used in promotional material and social media posts.

     c. Social media posts “AE” will tag and promote suppliers involved in the event

22. COVID

     a. In the event Federal or State Governments impose restrictions and they materially affect the delivery and or suitability of the Event, the Client may wish to amend and or cancel all or part of their function

          i. “AE” will adopt a reasonable approach.

          ii. “AE” reasonable approach will as a minimum ensure costs incurred have be fully covered

     d. The client is responsible for ensuring all guests abide by the State and or Federal government mandates

     e. The client acknowledges that access to “AE” premises and facilities is based on the person/s being compliant with relevant mandates which may be amended from time to time

     f. The client & “AE” are jointly responsible for ensuring current conditions are being adhered too

     g. The client indemnifies “AE” against any fines or action that maybe imposed by Law in the event any guest, contractor, supplier associated with the event fails to follow reasonable and or legal instructions from “AE” in the safe and legal management of the event

23. Acknowledgment and Acceptance

     a. In lieu of a signature, the payment of a deposit, in any amount, is acknowledgment as acceptance of the terms and conditions, here in above

     b. Acceptance is deemed to be in effect on the date of deposit

2024 Araluen Estate Function & Weddings

References

Araluen Estate “AE” – References the Land & Buildings / Araluen Estate Lodge – All public buildings located on the Araluen Estate / Client – The authorized person and deemed to be the organizer / Event – Any Event, Function or Wedding / Event Order – Final agreed services products & schedule of the Event

1. Tentative Booking

     a. We tentatively hold a date for a client for up to (7) days, without obligation

     b. Thereafter the inquiry will lapse without further correspondence

     c. Inquiries made via our online booking form does not constitute a Tentative Booking

2. Confirming Event Date

     a. Once an event date has been requested, the client is required to complete and return the “AE” Booking Form to secure the booking.

     b. The client will receive an invoice/payment request for a deposit of $1000.

     c. The deposit is payable within (7) days in order to secure the event.

     d. If the Deposit and Confirmation form is not received within (7) days, the tentative date will be released without further correspondence

     e. If we receive an inquiry for the same date within the tentative period, we will attempt to contact the first Client to offer first option to secure within 48 hours by receiving the Deposit and Confirmation form.

     f. If the Client does not confirm with payment and the completed form “AE” reserves the right to accept any other booking without any correspondence.

3. Payments Schedule

     a. An initial deposit of $1000 is required to secure your date, payable (7) days from invoice date.

     b. (30) days prior to the Venue hire charges become due payable within (5) days from invoice.

     c. (10) days prior to your Event date, and in line with your final catering numbers, the Food & Beverage selection & other incidentals are payable within (3) days of invoice.

     d. Any additional charges incurred on the day is to be settled with the service team, using the Credit Card supplied or your elected alternate payment method

4. Cancellations & Refunds Schedule

     a. All cancellation must be received via email to functions@araluenestate.com.au

     b. At the time of your Event Confirmation a $500 Non-Refundable catering Deposit is paid to secure the date and services. This is deducted from your $1000 Deposit in the unlikely event of a CXL

     c. $1000 Deposit

         i. Weddings

              1. $500 can be refunded up to (365) days prior

         ii. All other Event types

             1. $500 can be refunded up to (270) days prior

     d. Venue Hire is non-refundable inside (30) days

     e. Catering selection & other incidentals is non-refundable inside (10) days

     f. The client acknowledges and accepts that if they fail to supply the required information or make payment when due the “AE” may elect to cancel the Event and shall retain all monies as paid.

5. Event Orders

     a. First draft supplied at the conclusion of the six-week meeting

     b. Changes and additions are permitted up to (10) days prior to Event

     c. Final Event Order is supplied (10) days prior and must be signed by the client and returned confirming all details (7) days prior

     d. Any changes requested inside (10) days are at the sole discretion of “AE”

         i. Every effort will be made to accommodate on a without prejudice basis

6. Catering Numbers

     a. Final numbers are due no later than (10) days prior to the Event

     b. Increases to final numbers may be permitted up to 48 hours prior to event

         i. Any requests to increase catering numbers will be chargeable at the time of acceptance

     c. Decreases to final numbers cannot be accommodated inside (10) days

7. Damage

     a. The client will be financially responsible for any damage caused at “AE”, including property, grounds and golf carts

     b. This includes damages sustained at “AE” by the client, their guests, their sub-contractors and persons associated with their Event

     c. The appropriate charges shall be determined by the post Event evaluation of the premises, property and grounds

     d. Post Event evaluation, any damage found will be chargeable

     f. The client accepts and acknowledges those charges

     g. “AE” will supply photographic evidence of any damages billed if requested by the Client

8. Theatrical Decorations

     a. Pyrotechnics and alike must be approved and confirmed on the event order

     b. Confetti, glitter, rice, powder & dried flower petals are not permitted at “AE”

     c. Fresh Rose Flower petals and biodegradable decorations are permitted outside “AEL”

     d. A cleaning fee will be applicable in the event unauthorized use of such items are found.

         i. A $200 fee per hour of cleaning shall apply

         ii. The client accepts and acknowledges those charges

         iii. “AE” will supply photographic evidence of any damages billed if requested by the Client

9. Smoking

     a. Is not permitted inside “AEL”

     b. Smoking is permitted in designated areas around “AE”

         i. A $200 fee per hour of cleaning shall apply

         ii. The client accepts and acknowledges those charges

10. Fixtures and Fittings

     a. No tent pegs, star pickets, or any similar objects can be used on in or around “AE” grounds

         i. Exceptions can be arranged in advance with the Event Manager & in consultation with the course Superintendent

     b. No nails, screws, stuck on hanging devices or adhesives of any type may be used on any wall/window/door on or within “AEL”

         i. A $200 fee per hour of damage repair shall apply

         ii. The client accepts and acknowledges those charges

11. Prohibited Hire

     a. Smoke machines are not permitted “AEL”

12. Candles & Naked Flames

     a. Inside “AEL” Candles – with cylinder & bases are permitted

     b. Outside “AEL” but within “AE” we are required to follow fire restriction by laws

         i. 1st June to 30th September – can be arranged in advance with the Event Manager & in consultation with the course Superintendent

         ii. 1st October to 30th November & 1st April to 31st May

             1. Restricted (As Per Manager Advice and subject to approval on day)

         iii. 1st December 31st March – Not permitted

     c. Total fire bans supersede all clauses at Point 13.

13. Golf Cart

     a. A valid drivers license is required for the user to operate

     b. Carts must be pre-booked

     c. Subject to availability at time of booking

     d. The Client accepts the Terms & Conditions of Cart Hire found at www.araluenestate.com.au

     e. Carts must remain on designated path ways

     f. Must not block golfers at any stage

14. Golf & Players

     a. Golfers have right of way

15. Decorations Other

     a. Unless the client has pre-arranged the hire of staff from “AE”, the set up and pack down of decorations, including all table top items is the responsibility of the client

     b. The client is responsible for the offsite removal, of all rubbish generated from decorations other.

         i. A $200 fee per hour of disposal shall apply

         ii. The client accepts and acknowledges those charges

16. Beverage Menu, Service & Substitutes

     a. BYO is NOT permitted

     b. A minimum spends of $35 per person is required

     c. Our Menu pricing is for “at bar” service only

     d. Fees shall apply for services that are requested over and above “at bar” and be shown on the Event order

     e. Beverage service will conclude at 11.30pm

     f. “AE’ reverses the right to increase pricing on menu items during the pre-final event order stage

         i. Prices are fixed at the time of final Event Order approval

     g. “AE” reserves the right to substitute menu items (like for like) of no less than the cost value of the original selection

     h. “AE” reserve the right to refuse service of alcohol to any person at their discretion

         i. “AE” is committed to the responsible serving of alcohol in order to provide a safe and friendly environment for our guests and staff. Our staff are RSA trained and the final decision in respect to RSA matters is for “AE” to determine at the time

17. Caterers

     a. “AE” works with preferred caterers

     b. Fees charged for your menu will include the laying of your tables – Crockery Cutlery and Condiments

     c. The menu fee includes the service staff to deliver your preferred menu option and style

     d. The fee includes the hire of tables and equipment for buffet and or event stations required to present and deliver the food menu

     e. The fees include the cleaning of the items as above

     f. Note in all cases our Catering Partners have minimum spends/ numbers based on day of week and time of year.

         i. Will be disclosed at the time of inquiry/booking

18. Dietaries

     a. Confirmed in line with the timings of the event order

     b. While every effort is made to ensure that safe food practices are adhere to by suppliers and contractors

         i. “AE” does not assume any liability or be responsible for damages resulting from a dietary occurrence

     c. Client food stored at “AE” may result in cross exposure or contamination from other food products

         i. The client assumes all risk and indemnifies “AE” from claim

19. Outside Food

     a. No outside food shall be permitted

         i. Excludes Celebration Cakes

20. Celebration Cakes

     a. If “AE” Equipment or Staff are required to store/ cut and or serve, then fees shall apply and be nominated on the Event order

     b. While all due care and consideration is taken, “AE” are not responsible for the storage, transit or final placement should damage occur

21. Room Hire

     a. The room hire fees includes the hire of tables and chairs for your Event being drawn from the onsite equipment as shown at the time of booking.

     b. The fee includes the setup and pack down of “AE” assets

     c. Any other equipment required shall be at the clients’ cost and arrangement

22. Hire Period

     a. The hire fee is for the period as exclusively shown on the Event order

     b. The client has access to venue from 9am on the day of the event and must be bumped out by 9am the following day. Unless discussed and approved with Event Manager for earlier access.

         i. Charges may be applicable for early access.

     c. The area hired is considered exclusive

     d. Additional fees will apply to accommodate set up and pack down if requested at the time of hire and shown on the Event order

23. Suppliers

     a. “AE” works with a number of suppliers that are pre-approved

         i. The list can be found on our web site under the function tab

         ii. The list is constantly being updated

     b. Suppliers have access from 9am on the day of the event and must be bumped out by 9am the following day. Unless discussed and approved with the Event Manager

         i. Charges may be applicable for early access.

     c. Suppliers not on the list are deemed to be sub-contractors, as such

         i. Their supply/timing setup and pack down must be nominated on the Event order

         ii. The delivery setup, pack down and collection must occur during our operating hours

     d. Setup needs and suppliers required for the event must be pre-approved by “AE”

     e. “AE” disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you or your agents might incur during your Event

     f. May not store items onsite, outside of your Event timing without approval and fees payable

24. Noise Restrictions

     a. “AE” reserves the right to control the volume of any music or noise emitted from the Event

     b. All music must cease at 11.30pm

25. Removal of Property

     a. The client is responsible for the removal of all gifts, equipment, decorations and other items brought onto the premises or grounds

     b. All items are to be removed prior to completion of the Event unless prior arrangements have been made

     c. In the event that staff are required to stay/return to the premises, post function, for the purpose of removing items/equipment brought in,

         i. A fee is payable at $250 per hour required or part there of after the first hour

     d. Whilst all care will be taken, no damage to or loss will be attributable to “AE”

26. Code of Conduct

     a. The client and all persons associated with the Event shall conduct themselves in an orderly law-abiding manner

     b. Your assistance is required in achieving the best possible experience for you and your guests

     c. We reserve the right to close down the event if behaviour of guests becomes unacceptable

         i. The client is not entitled to any form of refund in this instance

     d. All guests are encouraged to use safe transport to and from the Event

     e. All guests are asked to respect our neighbors and are encouraged to leave the premises in a manner that does not affect the amenity of the area

27. Payment Types & Policy

     a. Payments via Credit Card incur the following charges.

         i. A fee of 2.31% shall apply to each transaction for VISA & Mastercard

         ii. A fee of 4.25% shall apply to each transaction for American Express (AMEX)

     b. If paying by direct deposit a bank remittance email is required including confirmation from ‘AE’ that amount has been received into nominated bank account.

28. Public Holidays

     a. Events & Bump In/Out dates held on public holiday will include a Public Holiday Levy for;

         i. Staff

         ii. Beverage Menus

         iii. Additional pre-arrange Staff Services

         iv. Room Hire is as quoted based on day of week and will already include the levy if applicable

     b. Current levy is 15%

     c. Levy’s maybe updated throughout the year and shall apply to your event, and advised in writing

     d. If your Event is moved to a Public Holiday after the Event order has been produced and invoices are prepared, a revised Event order and invoice will be forwarded

         i. Payment is required within (3) days

29. Pricing

     a. All pricing displayed on our website and in our promotional material is correct at the time of publication

     b. Pricing is not confirmed until the Event order has been prepared and presented with invoice for payment

     c. Changes to your Event order may incur additional charges, and shall be displayed on your revised Event order and invoice for payment

     d. Until such time as the event order and associate invoice has been paid in full “AE” reserved the right to update pricing in line with direct supplier increase.

     e. Pricing & Menu Content/Service is fixed until December 2025

     f. Revised Pricing & Menu Content/Service to be issued no later than 120 days prior to period end each year from 2025

     g. Business secured prior to DEC 2025 for 2026 is capped at +10% by menu style

     h. Business secured prior to DEC 2025 for 2027 is capped at +15% by menu style

30. Room Move

     a. “AE” reserves the right, without penalty to move your Event to another room in the case that the room becomes unusable (unforeseen circumstances)

     b. The client will not be charged for any increase in cost associated with this move

     c. The client will be eligible for a credit for any decrease in room hire fees associated with this move

31. Unforeseen circumstances “AE” preference

     a. Should an unforeseen circumstance result such as;

         i. Earthquake – Fire – Flood – Pandemic – Power Outages

         ii. And prevent your Event, “AE” shall not be liable for costs associated

     b. In the event “AE” is required to cancel or postpone, every effort will be taken to notify you as far in advance as possible

     c. Alternate dates will be offered and deemed to be a new contract if accepted

     d. The client will be eligible for a full refund less costs incurred

     e. In the event the property experiences a power outage your event may continue for a period not exceeding 45minutes under emergency lighting, but all food services will cease until power is restored. Should power not be restored within 45 minutes then you event must safely evacuate the building using emergency exits. The Manager on duty will provide advice as to the next steps which may include                   temporary postponement, or in the unlikely event of sustained power outage the CXL of event. In this circumstance the client will be eligible for a refund of the portion of unused services, excluding food.

32. Photography & Videography

     a. If the client or photographer shares images or video content directly with “AE”, “AE” can share and use at their discretion.

     b. Shared images and video footage can be used in promotional material and social media posts.

     c. Social media posts “AE” will tag and promote suppliers involved in the event

33. COVID

     a. In the event Federal or State Governments impose restrictions and they materially affect the delivery and or suitability of the Event, the Client may wish to amend and or cancel all or part of their function

         i. “AE” will adopt a reasonable approach.

         ii. “AE” reasonable approach will as a minimum ensure costs incurred have be fully covered

     b. The client is responsible for ensuring all guests abide by the State and or Federal government mandates

     c. The client acknowledges that access to “AE” premises and facilities is based on the person/s being compliant with relevant mandates which may be amended from time to time

     d. The client & “AE” are jointly responsible for ensuring current conditions are being adhered too

     e. The client indemnifies “AE” against any fines or action that maybe imposed by Law in the event any guest, contractor, supplier associated with the event fails to follow reasonable and or legal instructions from “AE” in the safe and legal management of the event

34. Acknowledgment and Acceptance

     a. In lieu of a signature, the payment of a deposit, in any amount, is acknowledgment as acceptance of the terms and conditions, here in above

     b. Acceptance is deemed to be in effect on the date of deposit.

2023 – 2024 Online Bookings 

These Term’s & Conditions (“T&C’s”) applies to the following Products: Araleun Estate Quick 18 Booking Portal

1. Bookings

     a. Bookings are made online at www.araluenestate.com.au

     b. Bookings for groups up to 16 persons are fully pre paid using our online booking system

     c. Bookings for 3rd party voucher golf are per the vouchers Terms and Conditions and in addition to these terms and conditions

2. Confirmation

     a. Successful online bookings will receive an automatic confirmation via email

     b. The booking system is directly linked to the reservation software

     c. The customer will only be contacted if Araluen Estate golf staff have a query regarding a booking

     d. If a confirmation email is not received, the customer must first check that the email entered is correct and or there junk folders before contacting us

     e. For queries or questions with the Araluen Estate Booking System please Telephone +618 9397 9000

     f. Araluen Estate reserves the right to alter tee times without notice due to circumstances outside of Araluen Estate’s control. Where cancellation is required by Araluen Estate a full refund will be provided or if acceptable an alternate tee date and time.

3. Tee Time Modifications

     a. Bookings cannot be modified online

     b. Modifications to tee times can be made by sending a detailed email to golfshop@araluenestate.com.au , together with a copy of the original confirmation email. No guarantee can be given for the requested date/time.

     c. A new reservation confirmation email will be sent for all modifications

     d. When modifications cannot be accommodated and are requested in the cancellation notice period a refund will be issued

     e. Should a player of a prepaid booking tee time become unable to play, golf reservations must be advised at least 24hours before the tee time, should 24 hours before the tee time not be provided, no refund shall be issued, except in exceptional circumstances and at the sole discretion of course management

     f. Any change in date/time of play where the cost is greater than the original booking shall be liable to pay the additional fee on arrival at the golf shop prior to play commencing

4. Arrival

     a. You must check in at Golf reservations a minimum of 10 minutes before your tee time is due to start, should you not arrive and register with the Golf Shop you may risk the cancellation of your tee time, and all funds forfeited.

     b. Play is strictly prohibited without first checking in at the Golf Shop

5. Play

     a. Araluen Estate reserves the right to remove customers from the course if the rules of Araluen Estate Course have not been adhered to. These rules are consistent with the etiquette outlined by the R&A in the rules of golf and are monitored by golf operations staff.

     b. All patrons utilising the Araluen Estate golf courses do so under the instruction of the golf shop staff.

     c. Failure to adhere to instructions may result in removal from the golf course

     d. No refunds will be given in the event that the customer is removed from the course

     e. Clubs may not be shared between players

     f. No more than a 4 ball will be permitted in any group

     g. Players must maintain pace of play

     h. Etiquette of golf applies for all play through requests

6. Carts

     a. Carts must be signed for prior to use

     b. Full details of the cart driver are required per the cart assignment form

     c. A valid Driver Licence is required to hire and operate the cart

     d. The driver of the cart is personally responsible for the safe and appropriate use of the cart

     e. Any damage to the cart found on arrival must be reported to the Golf Shop prior to commencement of play or all damage found is assumed by the driver.

     f. Any damage to the Cart once play commences is at the sole expense of the driver/hirer as detailed on the cart assignment form.

     g. The golf booker warrants that they are responsible for securing payment for any damage repairs caused as a result of the groups hire

     h. The golf booker acknowledges that they are personally liable for all damage to motorised carts booked under their name and within their group.

     i. The signer accepts all costs associated with repair.

     j. Course staff have right of way at all times.

     k. All carts must be returned by 5:30pm.

7. Cancellation & Refunds

     a. All cancellation requests must be made in writing via email to golfshop@araluenestate.com.au

     b. Golf bookings (excluding groups) requesting a cancellation must do so providing at least 24 hours notice, in order to receive a full refund for the cancelled portion of the booking

     c. Acceptance of cancellation will be sent via email to the same address as the request

     d. Refunds will only be processed to the same account as received and via electronic transfer

     e. Refunds can take up to 7 working days to process and are outside the control of Araluen Estate

8. Credit Notes

     a. A credit note may be issued in exceptional circumstances where cancellation is requested inside 24 hours

     b. The issuing of a credit note is at the sole discretion of Araluen Estate Management

     c. A credit note must be used in full and prior to expiry date

9. Group Booking

     a. A group booking is 17 players an above

     b. Additional terms and conditions apply for all group bookings

     c. Terms and Conditions are issued at the time of group confirmation

     d. Acknowledgement of terms and conditions is considered binding on receipt of the advanced deposit

2024 – 2025 Estate Membership

These Term’s & Conditions (“T&C’s”) applies to the following Products: Araluen Estate Membership

1. Membership Application

     a. Eligibility for Estate membership is subject to our receipt of your completed Estate Membership Application Form.

     b. You are required to provide true and correct information, and make a declaration about certain matters.

     c. Once complete and submitted online, your application will be reviewed by Araluen Estate Staff

     d. Assessment is based on the information provided meeting our necessary criteria

     e. Whilst we aim to advise you of the membership application status within approximately one week from submission, in some instances, this process may take longer and we will keep you informed if this is the case

     f. If accepted your Estate Membership will be valid for the period commencing acceptance to 30th June 2025

2. Membership Criteria

     a. Araluen Estate Membership is conditional on the following criteria:

         i. Must be a resident of the wider Araluen Estate, as described by road on our application form.

3. Membership Renewal

     a. Your Estate membership must be renewed every 12 months and we generally send a reminder approximately 1 – 2 months before the renewal date.

     b. Your eligibility to renew is subject to your ongoing compliance with the applicable conditions.

     c. Terms and Conditions of renewal are specific to the renewal period.

4. Terms of Use

     a. Araluen Estate takes measures to ensure information is secure in transit and is not permanently stored on Araluen Estate systems, however Araluen Estate cannot ensure a digital footprint is not stored at some point for areas outside of our control.

     b. Araluen Estate reserves the right, in its sole discretion, to terminate use of an Estate Membership, or specific offers or content at any time without notice.

     c. If you do not agree to all the Terms of use set out above, you must not use the services contained via our Website

     d. By using this service, you acknowledge that you have read and understood the terms of use and you agree to be bound by same.

5. Privacy

     a. Araluen Estate is committed to protecting your privacy and ensuring that your contact with Araluen Estate is a safe and safe & rewarding experience.

     b. Araluen Estate has a privacy policy to manage privacy. A copy of Araluen Estate’s privacy policy is available at the footer of our Website.

6. No Liability for Third Party Products and Services

     a. Membership Services may include or require access to third party products and services. By accessing and using third party products and services, you acknowledge that you have read and understood the terms and conditions (and Privacy Policy) of that third party and agree to by bound by them.

     b. To the fullest extent permitted by law, Araluen Golf Resort Pty Ltd T/A Araluen Estate excludes all liability including for any direct, indirect or consequential loss or damage suffered by any person accessing and/or using third party products and services.

7. Changes to Terms and Conditions

     a. From time to time, Araluen Estate may update these Terms and Conditions. The updated Terms and Conditions will apply to all membership applications from the time of posting on our website until revised

8. Severability

     a. Any provision of, or the application of any provision of, these Terms and Conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or other jurisdiction.

9. Governing Law

     a. These Terms and Conditions are governed by the laws of Western Australia. Each party irrevocably submits to the non- exclusive jurisdiction of the courts of Western Australia

10. Member Terms and Conditions

     a. If you supply your terms and conditions on any document at any time (including on purchase orders or other documents) your terms and conditions will be of no legal effect and will not constitute part of these Terms and Conditions for the provision of Membership Services, even if a representative of                        Araluen Estate signs a document that indicates that your terms and conditions apply.

11. Contact Us

     a. If you wish to speak to us about these Terms & Conditions or about any part of our policies please contact us at marketing@araluenestate.com.au

2023 – 2024 Araluen Estate Data Privacy Policy

These Term’s & Conditions (“T&C’s”) applies to the following Products: Araluen Estate Website

1. General

     a. We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.

     b. The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

     c. We encourage you to check our web site regularly for any updates to this privacy policy.

2. Collection

     a. Types of information collected

     b. We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.

3. Purpose of Collection

     a. Generally, we will collect and use your personal information for one or more of the following reasons:

         i. providing services to you or someone else you know;

         ii. processing an application you have made;

         iii. acting as your agent if you request us to do so;

         iv. undertaking various activities required by law;

         v. providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;

         vi. providing you with promotional information about us, our related entities and other organisations that we have affiliations with;

         vii. facilitating our internal business operations, including the fulfilment of any legal requirements; and

         viii. analysing our services and customer needs with a view to developing new and/or improved services.

4. Methods of Collection

     a. Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is                unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

5. Failure to Provide Information

     a. If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

6. Internet Users

     a. If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.

     b. Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our web site and to create a personal record of                when you visit our web site and what pages you view so that we may serve you more effectively.

7. Use and Disclosure

     a. Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above). Our policy is not to provide mailing lists for direct commercial purposes. We may however disclose personal information about you to:

     b. Service providers, who assist us in operating our business. These service providers would enforce their own privacy policy and may not be required to comply with ours; or

     c. Other service providers, who provide the various services you have requested and we have arranged. These service providers would enforce their own privacy policy and may not be required to comply with ours; or

     d. A purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; or

         i. Related entities for the purpose of advising you of special offers and promotions; or

         ii. Corporate partners, business associates and other organisations we have strategic business affiliations or alliances with for the purposes of marketing their products and services to you where we consider these products and services may be of interest to you; or

         iii. Other carefully screened third parties whose products and services we consider may be of interest to you; or

         iv. Government and regulatory authorities and other organisations, as required or authorised by law.

     e. We shall only disclose your information to third parties where that party demonstrates the same level of commitment to your privacy as Araluen Estate does.

     f. If you do not wish to receive direct marketing material from third parties, you are able to withdraw your consent at any time by notifying us in writing at the address below.

8. Security

     a. We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access,                          modification or disclosure, including electronic and physical security measures.

9. Access

     a. You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.

     b. We may decline a request for access to personal information where the Privacy Act requires us to do so.

     c. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

10. Links to Other Web Sites

     a. Our web site may contain links to other web sites. We are not responsible for the privacy practices of linked web sites and so linked web sites are not subject to our privacy policies and procedures.

11. Feedback

     a. If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us:

Araluen Estate

Street Address:

Country Club Drive

ROLEYSTONE WA 6111 Australia

Postal Address:

PO Box 498

ARMADALE WA 6992 Australia

Email address: golfshop@araluenestate.com.au

Telephone: 9397 9033

More Information:

For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at www.privacy.gov.au.

2023 – 2024 Araluen Estate Refund & Returns Policy

This Refund Policy (“Policy”) applies to the following purchases: Merchandise / Equipment & Gift Vouchers

1. General

     a. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

     b. Any benefits set out in this Policy may apply in addition to consumers rights under the Australian Consumer Law.

     c. Before making a purchase please carefully read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

     Under the Australian Consumer Law:

     a. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law for major failures with the service, you are entitled

         i. To cancel your service contract with us; and

         ii. To a refund for the unused portion, or to compensation for its reduced value.

     b. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the                      contract for the service and obtain a refund of any unused portion. You are also entitled to           be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

     c. We offer refunds, repairs and replacements in accordance with the Australian consumer Law.

     d. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

     e. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. It there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

     f. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

     g. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

     h. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind

     a. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

     a In the event that the product you ordered has been damaged during delivery:

         i. Please contact us as soon as possible.

         ii. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

     b. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

5. Exceptions

     a. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if

         i. You misused the said product in a way which caused the problem.

         ii. You Knew or were made aware of the problem(s) with the product or service before you purchased it.

         iii. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

         iv. Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Returns

     a. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law. We shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

     b. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will              reimburse you for the reasonable postage, shipping or transportation costs for the                         Returned Product.

     c. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay            the costs of any inspection. postage, shipping, transportation or collection of the Returned          Product.

7. Response

     a. We aim to process any requests for repairs, replacements or refunds within 10 business days of receipt.

8. How to Return Products

     a. You can contact us at the end of this Policy to discuss a return using this information.

     b. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

     c. To be eligible for a refund, repair or replacement, you must provide proof of purchase.

     d. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

9. Contact Us

     a. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at golfshop@araluenestate.com.au